Technology and Audio Visual Support Specialist

Technology and Audio Visual Support Specialist

Senior School 

Full Time – Continuing Contract 

Starting March 2026 

About York House School
It all began on the corner of Granville and 28th where seven fearless women welcomed 17 students to the very first York House School in 1932. Nearly a century later, thousands of students have found their unique path and purpose at YHS. Our School has since grown into one of Canada’s leading independent schools for girls. Today, we serve approximately 700 students from Junior Kindergarten to Grade 12.

At York House School, our Vision is clear: seeing the world as it is, and imagining what it could be, we aspire to create a transformational experience for students who are empowered to reshape the future.

Our Mission

We are dedicated to creating an environment that elevates the mind, celebrates uniqueness, inspires creativity, and encourages discourse.

Why Join Us?

At York House School, we’re fostering a learning environment where creative exploration, courageous conversation and deep intellectual engagement are equally celebrated. This bold approach requires a highly skilled, diverse and energetic team of committed faculty and staff. Please check out our Spark Strategic Plan to learn more.

If you are passionate about education, excited by the opportunity to inspire future leaders, and eager to be part of a vibrant, forward-thinking community, we would love to hear from you.

About this Role

Reporting to the Technology Integration and Technical Operations Manager, the Technology and Audio Visual Support Specialist will provide first level technology support to members of the school community, as well as general maintenance, inventory, and repair of various technology systems. In addition to their technology duties, they concurrently serve as the primary audio visual specialist, providing support to special events, and overseeing all operations of the school theatre. 

Technology Responsibilities

• Assist with installing, configuring, and deploying new hardware and software as procured including use of our MDM.
• Provide classroom technology support for a Mac computer lab, iPads, MacBooks, AppleTVs, VR headsets and other school-owned and student-owned devices
• Perform system updates and configuration
• Provide technical support and resolve end-user IT issues such as troubleshooting hardware and software issues for students and staff
• Perform hardware diagnosis, repair, network resolution and software installation
• Clearly communicate technical solutions in a professional manner and resolve problems in a timely manner
• Update and maintain the inventory database to ensure it remains current.
• Deliver, tag, set up, and assist in the configuration of end-user desktop hardware, software and peripherals
• Support audiovisual set up in classrooms and meeting rooms (Apple TV, projectors, Promethean boards, Front Row or Lightspeed audio, etc.)
• Diagnose and resolve minor network issues (e.g. LAN access).
• Recognize and escalate more complex issues to Tier 2 support technicians
• Where necessary, assist Tier 2 technicians in installing network equipment, switches, network cabling, access points and so on.
• Prioritize IT Tech tickets according to severity and log IT Tech tickets and update documentation as necessary.
• Create and maintain IT procedural documents

Audio Visual Responsibilities

• Work independently and in concert with third-party technical support, other department members, and outside users of school facilities
• Coordinate set up and take down of all technology equipment for school events such as (performances, guest speakers, assemblies, etc.) and other functions requiring audio visual equipment around the campus (e.g. gym, classrooms, foyer, field, amphitheatre, etc.)
• Coordinate bookings of technology equipment such as video cameras, projectors, audio equipment, VR headsets, TVs, microphones, etc.
• Support staff and students in the use of specialized equipment and specialized areas of the school, particularly the theatre
• Operate and maintain the theatre facilities and equipment, and proactively work to improve the functionality and operability of this space
• Support and oversee students in the AV club or other production capacities, in consultation with a supporting sponsor teacher
• Liaise with theatre users to understand and meet their needs for use of this space
• Maintain, test, inventory, repair, and replace technology equipment as necessary
• Work with external vendors and third-party support for specialized support and maintenance of theatre equipment
• Provide support for all-campus and after hour/weekend special school events
• Perform other duties as assigned

Knowledge, Skills and Abilities

• Strong customer service skills
• Excellent verbal and written communication skills
• Ability to build rapport with all stakeholders
• Ability to manage multiple priorities effectively with minimal direct supervision
• A strong focus on quality and efficiency
• Self-motivated, excellent organizational skills, and a team player
• Ability to manage and work within competing deadlines
• Sound judgment to escalate issues when needed
• Seeks to continually learn and develop IT knowledge
• Demonstrated ability to transport, assemble, maintain and repair technology equipment
• Availability to work flexible hours
• Experience in technical theatre operation and event productions an asset 
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Knowledge of IT Tech management software tools

Qualifications

• Education equivalent to an associate degree in audiovisual technology, information technology, a combination of both, or related fields, such as digital media
• Formal technology certification(s) an asset
• Technology troubleshooting skills, as well as the ability to research knowledge bases and actively seek out solutions to technology issues independently
• Two years experience in a similar position is an asset
• Experience with Google Workspace, Apple hardware, and specialized hardware such as multifunction printers, sound and lighting equipment,
• Promethean boards, TVs, etc.

Review our Career Page.

Please apply here. 

This posting will remain open until the position is filled. Qualified applicants are encouraged to apply as soon as possible, as applications will be reviewed as they arrive. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Compensation: hourly rate is $36.96 per hour, as outlined in the Collective Agreement with BCGEU.