Position: IT Service Desk Analyst
Term/Status: Full-time, Permanent
Department: Information Technology
Reports to: Head of Technology
Salary: $45,000 – $55,000
Work Location: On-site
Start Date: ASAP
Application Closing Date: March 31, 2026
Position Overview:
The IT Service Desk Analyst provides first-line technical support to employees and students, resolving incidents and service requests efficiently and professionally. The role supports end-user devices, classroom/AV technology, accounts and access, and contributes to reliable IT operations through documentation, asset tracking, and collaboration with the Systems Administrator on escalations and infrastructure-related tasks.
This individual embodies the following core competencies: empathy, integrity, humility, respect, responsibility, and resilience.
Key Responsibilities:
- Respond to tickets and walk-up requests; provide on-site and remote support.
- Diagnose and resolve issues related to computers, peripherals, printing, Wi-Fi/connectivity, and common applications.
- Escalate appropriately and communicate clearly with users throughout resolution.
- Configure, image/deploy, and maintain Windows/macOS devices and related peripherals.
- Install software, patches, and upgrades; test new releases and troubleshoot application issues.
- Reassign/relocate equipment as needed; coordinate repair/warranty processes where applicable.
- Administer accounts, passwords, MFA, groups, and basic permissions.
- Support email/calendar/drive sharing issues in a managed environment while following privacy best practices.
- Provide first response support for classroom technology (projectors, displays, audio, etc.).
- Maintain inventory and asset lifecycle records for hardware and software.
- Create and update technical procedures and knowledge base documentation.
- Participate in after-hours emergency on-call support as required.
- Assists Systems Administrator with server support.
- Conducts research and makes recommendations for new equipment and services.
- Performs light programming, usually scripting, to automate tasks.
- Performs other duties and responsibilities as assigned.
Qualifications:
- 2+ years in a service desk / IT support role (or equivalent combination of education and experience).
- Experience supporting Windows and/or macOS endpoints in an organization.
- Strong troubleshooting skills across hardware, software, printing, and connectivity.
- Clear written and verbal communication; customer-service mindset.
- Experience supporting Google Workspace (Gmail, Calendar, Drive, Docs/Sheets, Groups) in a managed organization.
- Ability to manage competing priorities in a busy environment; strong follow-through.
- Experience in a school environment and/or supporting classroom AV is an asset.
- Familiarity with MDM and device imaging/deployment is an asset.
- Key competencies and EQ in the following areas: self-awareness, self-management, empathy, social expertness, initiative, and accountability.
Application Process:
Interested applicants should email a cover letter and resume to the email below.
Why Join Us:
Are you looking to use your professional expertise to make a meaningful impact? Do you thrive in an engaging community where colleagues care as much about the environment they create as the students they serve? St. George’s School is seeking dedicated and dynamic professionals who understand that a world-class education is built on a foundation of excellence, collaboration, and care. If you want to be part of a team that keeps our mission moving forward, we want to hear from you!
For almost 100 years, St. George’s School has provided a transformative education for thousands of young men. While our classrooms are the heart of the school, our 270 talented staff and faculty members are its backbone. We are all united by a single, common goal: “Building fine young men. One boy at a time.”
At St. George’s, your contributions are vital. You will be challenged, encouraged, and supported within a professional culture that pursues excellence in every department. Here, we don’t just work together – we model the character we wish to see in our students, guided by our Core Values: Empathy, Humility, Integrity, Respect, and Resilience.
In order to provide the best possible learning environment for our diverse, multicultural student population, St. George’s actively seeks to recruit staff from groups that have been traditionally underrepresented in independent and international schools. BIPoC and 2SLGBTQIA+ people and those with disabilities are warmly encouraged to apply, and invited to reach out for more information about our commitment to diversity, inclusion and belonging.