IT Operations & Support Analyst

IT OPERATIONS AND SUPPORT ANALYST

Shawnigan Lake School is a vibrant, globally minded boarding school dedicated to holistic student development. We believe that our exceptional staff are the heart of our community, essential to cultivating a nurturing and challenging environment for our students.

For more information about Shawnigan, explore our Shawnigan at a Glance.

JOB DESCRIPTION

The IT Operations & Support Analyst is a central figure in our IT department, dedicated to ensuring efficient, timely frontline support for the campus community while driving operational improvements. As a proud Google School, we leverage the full power of Google Workspace for Education to enhance learning and collaboration. This role combines technical problem-solving ensuring our school environment remains stable, secure, and innovative.

Employment Type: Full-time, permanent. Office based position located on campus at 1975 Renfrew Road, Shawnigan Lake

Position Start Date: Ideal start date of May 2026, though an earlier or later start may be considered.

Compensation: Annual salary range of $70,000 – $80,000. Starting salary is determined based on the successful candidate’s knowledge, experience, and internal parity.

• ­ After 3 months employment, a full benefits package and RRSP with employer-matched contributions, paid vacation, a flexible work environment, and a nurturing family-friendly workplace.
• A subsidized lunch program to enjoy delicious meals provided on-site.
• Gym Access where you can take advantage of our top-notch gym and fitness facilities.
• A focus on Wellness with access to subsidized staff led wellness activities, including yoga, pottery, spinning, squash, and more.

Shawnigan Lake School is committed to safeguarding and promoting the welfare of children and young people and expects all staff (and volunteers) to share this commitment. Candidates will be required to undergo child protection screening appropriate to the post, including checks with previous employers and a vulnerable sector criminal record check.

HOW TO APPLY

To apply, please submit a copy of your resume/CV and cover letter to the attention of Kyle McMullin, IT Manager, via our Careers Page.

CORE RESPONSIBILITIES

Reporting to the IT Manager, the IT Operations and Support Analyst is responsible for:

Service Delivery & Technical Resolution

• Serve as the primary point of contact for technical assistance, ensuring all support requests are tracked, prioritized, and resolved effectively.
• Deliver comprehensive technical support for a wide array of information systems, including workstations, mobile devices, and enterprise applications, ensuring minimal downtime for students and staff.
• Diagnose and resolve complex technical issues related to hardware, software, and network connectivity, escalating high-level architectural issues to senior staff when necessary.

Operational & Infrastructure Management

• In coordination with other IT team members, maintains the integrity of the school’s IT infrastructure by supporting server architectures, networking systems, and security protocols (VPNs, firewalls).
• Oversee the deployment and maintenance of hardware and software assets, ensuring seamless integration with existing network topologies.
• Apply change management best practices to system updates and configuration changes to mitigate risk and ensure user continuity.

Project Management & Strategic Initiatives

• Execute special projects and complex technical initiatives as assigned by the Information Technology Manager, adapting to shifting priorities and deadlines.
• Lead and assist with system implementations and upgrades, managing resources and timelines to ensure successful delivery.
• Utilize data visualization tools to analyze helpdesk performance and system usage trends, providing actionable insights to improve departmental efficiency.
• Proactively identify opportunities to enhance IT operations and user experience through innovative technology solutions.

REQUIREMENTS

Education & Experience

• Degree or Diploma in a technical-related program (IT preferred);
• Three (3) to five (5) years of experience in a technical support role;
• Preference would be given to Google IT support certifications;
• Microsoft Certified Systems Engineer (MCSE) certification is considered beneficial;
• Strong knowledge of Google ChromeOS, Google Workspaces, Windows operating systems, Microsoft Office, and PC hardware . Excellent knowledge of networking, servers, and web application principles;
• Experience creating dashboards and reports to visualize technical data.
• Demonstrated ability to manage technical projects and navigate organizational change.

Skills

• Effective written and oral communication skills, with the ability to articulate technical concepts to non-technical stakeholders;
• High degree of resourcefulness and flexibility, with the ability to work independently in a fast-paced environment.

HOW TO APPLY

To apply, please submit a copy of your resume/CV and cover letter to the attention of Kyle McMullin, IT Manager, via our Careers Page.

Shawnigan Lake School is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We express our appreciation to all applicants for their interest in this position, however only candidates selected for an interview will be contacted.

Position closes when filled.