Technical Support Specialist

Technical Support Specialist

About Fraser Academy:

Fraser Academy (FA) is an independent school in Kitsilano, Vancouver, BC serving students in Gr. 1-12 with dyslexia and language-based learning differences through day and outreach programs. We serve a gap in the system where approximately 20% of the student population is under-served by mainstream education. The ripple impact of our programming also adds great social value. While our student population has skills and strengths which are in demand in the 21st century, it can also be vulnerable to mental health, substance abuse, higher drop-out rates, and other risks when not supported.


We are proud to be at the forefront of educational practices, providing a learner-centric environment with the most effective research-based methods to optimize personalized learning, cognitive, social and emotional development, and post-secondary opportunities setting our students up for a successful life. For more information please visit us at


Start Date: Immediately

Position Type: Permanent, Full-Time

Reports to: IT & Systems Administrator


Job Summary

As a member of the Information Technology team, you will play an important role in supporting staff, students, and parents with technical support. You will work with a collaborative, dynamic team of professionals and staff who are passionate about the implementation and delivery of a system that meets the needs of all users. This role requires someone with a professional demeanor, is comfortable under pressure, and able to emphasize with users when they experience technical difficulties. Communication and patience are key as you will be responsible for guiding end users through a troubleshooting process to solve problems. You must be friendly and communicate clearly. This role reports to the IT & Systems Administrator.



  • Belong to and collaborate with a team of dedicated professionals
  • Continue professional growth and learning through a variety of development opportunities
  • Work with a wide variety of hardware and software solutions to deliver our services


  • Provide in-person support for desktops, laptops, software applications, printers, phones, tablets and audio visual systems
  • Organize and support the use of technology for classroom assessments
  • Maintain tickets and documentation as they relate to information technology
  • Assist in the imaging, deployment, and maintenance of computers and printers
  • Assist in the management of user accounts
  • Prepare and deploy new hardware to staff and students
  • Complete routine maintenance of equipment as required


  • Be detail oriented with focus on efficient troubleshooting
  • Ability to multitask; work on multiple service tickets simultaneously
  • Ability to work independently and as a team
  • Strong communication and interpersonal skills
  • Passion for continuous improvement


  • Diploma IT Systems or a relevant field
  • Hands on knowledge of technologies including: Microsoft Windows & Server, Apple MacOS and iOS, Google Chrome and Android, Google Workspace, Meraki, Avaya
  • 2+ years of providing technical support is an asset
  • Experience working in a school setting, or youth, is preferred
  • Eligible to work in Canada


To apply, please submit a resume and cover letter addressed to Alex Orlovskyy, Vice President of Finance and Administration. Only shortlisted candidates will be contacted. Thank you for your interest. We look forward to hearing from you.


We are committed to building a diverse and inclusive workforce by encouraging applications from all qualified job seekers, including those from traditionally underrepresented communities.


Apply on the Fraser Academy website.

To apply for this job please visit

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